Frequently Asked Questions
Everything you need to know about your favorite holiday and event gear.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited and overnight shipping options at checkout if you need your outfit for a last-minute party.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Please note that certain seasonal clearance items may be marked as final sale.
How do I know which size to order?
Every product page features a detailed size chart. Our clothing generally follows a modern, slim-fit cut. If you are between sizes or prefer a looser fit, we recommend sizing up.
Do you ship internationally?
Yes, we ship to many countries worldwide! International shipping rates and delivery times vary by location and will be calculated automatically during the checkout process.
How should I wash my Tipsy Elves apparel?
To keep your gear looking fresh, we recommend machine washing on a cold, gentle cycle and hanging to dry. For our premium sweaters, dry cleaning is recommended to maintain the knit integrity.
Can I change or cancel my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we have a very short window for changes. Please contact our customer support team immediately via chat or email if you need to modify your order.